At Athleisure Vibe, we stand behind the quality of our premium activewear and performance gear. If you’re not completely satisfied with your purchase, we’re here to help with our straightforward returns and exchanges process.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return:

  • Items must be unused, unworn, and in their original condition with all tags attached
  • Items must be in their original packaging
  • Proof of purchase is required
Non-Returnable Items: For hygiene reasons, we cannot accept returns on bras and hats unless they are defective. All other items in our collection (including accessories, backpacks, boots, climbing gear, fashion sneakers, hiking apparel, jackets, loafers, men’s clothing and shoes, mules & clogs, oxfords, pants, and running gear) are eligible for returns.

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact Us: Email our customer service team at [email protected] with your return/exchange request within 15 days of receiving your order. Use the template below for your convenience.
  2. Wait for Approval: Our team will review your request and send you a Return Merchandise Authorization (RMA) number if approved.
  3. Package Your Items: Securely pack the items you’re returning in their original packaging, including all tags and accessories.
  4. Ship Your Return: Send the package to our returns center at the address provided in your RMA email. We recommend using a trackable shipping service as you’re responsible for the items until they reach us.

Return Request Template

Use this template when emailing your return or exchange request:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Athleisure Vibe Team, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Below are the details: – Item(s) to return/exchange: [Product Name(s), Size(s), Color(s)] – Reason for return/exchange: [Please specify] – Preferred resolution: [Refund/Exchange for (specify product if exchanging)] Please let me know the next steps. I look forward to your response. Best regards, [Your Full Name] [Your Contact Information]

Refund Processing

Once we receive and inspect your return:

  • Refunds will be processed within 5-7 business days
  • Your refund will be credited back to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping fees are non-refundable unless the return is due to our error

Note: Depending on your financial institution, it may take additional time for the refund to appear on your statement.

Exchanges

For exchanges:

  • We’ll ship your replacement item once we receive and process your return
  • If the exchange item is more expensive, you’ll need to pay the difference
  • If the exchange item costs less, we’ll refund the difference

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). For your convenience:

  • Domestic Returns (US): $8.95 return shipping fee will be deducted from your refund
  • International Returns: Customers must arrange and pay for return shipping

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a free return and send a replacement at no additional cost.

Questions?

Our customer service team is happy to help with any questions about our returns and exchanges policy. Contact us at [email protected] and we’ll respond within 24 hours.

Thank you for choosing Athleisure Vibe for your active lifestyle needs!