Welcome to Athleisure Vibe’s FAQ section! We’re here to help you navigate your activewear shopping experience with ease. Below you’ll find answers to common questions about our products, shipping, returns, and more. If you don’t find what you’re looking for, our active lifestyle experts are always happy to help at [email protected].

About Our Products

What types of products does Athleisure Vibe specialize in?
We specialize in premium activewear and footwear that blends performance with style. Our collection includes:
  • Performance gear (hiking boots, climbing apparel, running shoes)
  • Athleisure fashion (jackets, pants, fashion sneakers)
  • Functional accessories (backpacks, hats, bras)
  • Versatile footwear options (loafers, oxfords, mules & clogs)
All our products are designed to support your active lifestyle while keeping you looking great.
How do I choose the right size for activewear?
Each product page includes detailed size charts with measurements in both inches and centimeters. For performance gear like hiking boots or running shoes, we recommend checking the specific sizing notes as fit may vary by activity type. When in doubt between two sizes, we suggest sizing up for comfort during movement.
Are your products suitable for intense workouts?
Absolutely! Our performance line (marked with categories like Hiking, Running, and Climbing) is specifically designed for high-intensity activities with features like moisture-wicking fabrics, reinforced stitching, and ergonomic designs. Our athleisure fashion pieces combine style with functionality for lighter activities or everyday wear.

Ordering & Account

How do I create an account?
You can create an account during checkout by selecting “Create an Account” after entering your email address. Having an account allows you to track orders, save your shipping information for faster checkout, and receive exclusive offers.
Can I modify or cancel my order after placing it?
We process orders quickly to get your gear to you fast! If you need to modify or cancel your order, please email [email protected] immediately with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the packing stage (typically within 4 hours of placement).
What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All payments are processed securely through our encrypted checkout system.

Shipping & Delivery

Where do you ship to?
We ship worldwide to most countries, excluding some remote areas and parts of Asia. During checkout, simply enter your address to confirm we can deliver to your location.
What are my shipping options?
We offer two shipping methods:
  • Standard Shipping ($12.95): Via DHL or FedEx, delivering in 10-15 business days after processing (1-2 days). Perfect when you need gear quickly.
  • Free Shipping: Available on orders over $50 via EMS with delivery in 15-25 business days after processing. Great for larger orders where timing is flexible.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with your tracking number and a link to track your package. You can also check your order status by logging into your account.
What if my package is delayed?
While we work with reliable carriers, occasional delays can happen due to customs, weather, or other factors. If your package is significantly delayed beyond our estimated delivery window, please contact us at [email protected] and we’ll investigate with the carrier.

Returns & Exchanges

What is your return policy?
We stand behind our products with a 15-day return policy from the date of receipt. Items must be unworn, unwashed, and in original condition with tags attached. Simply email us at [email protected] to initiate your return.
How do I return an item?
  1. Email [email protected] within 15 days of receiving your order
  2. Include your order number and the items you wish to return
  3. We’ll provide return instructions and a return authorization number
  4. Pack the items securely in their original packaging
  5. Ship the package back to us (return shipping costs are the customer’s responsibility)
Once we receive and inspect your return, we’ll process your refund within 5 business days.
Do you offer exchanges?
Currently, we process returns and new orders rather than direct exchanges. If you need a different size or color, please return the original item (following our return process) and place a new order for the item you want. This ensures you get your correct item as quickly as possible.
When will I receive my refund?
Refunds are processed within 5 business days after we receive your return. The time it takes for the refund to appear in your account depends on your payment method:
  • Credit/debit cards: 5-10 business days
  • PayPal: 3-5 business days
You’ll receive an email confirmation when your refund has been processed.

Still have questions? Our active lifestyle experts are ready to help! Contact us at [email protected] and we’ll get back to you within 24 hours.